Mishandled baggage

Report your lost baggage

If you have received a document with instructions and a code (token) at your arrival airport, you can report your lost bagage here. Please make sure to have your boarding pass and bag receipt with you before starting.


Trace your delayed baggage

Once you have reported your delayed baggage, you receive a file reference number. You can use the file reference number provided to trace your baggage online and update your contact details and delivery address.


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